Group Digital Workplace & Service Specialist

We are looking for a highly qualified and motivated Digital Workplace & Service Specialist to join our ICT team.
In this role, you will report to the Group IT Infrastructure Manager. Your workplace will be at LU-VE S.p.A., Uboldo, Italy.

Mission of the role

The Digital Workplace & Service Specialist is responsible for the design, management and continuous improvement of the company's Digital Workplace, ensuring a seamless, secure and integrated user experience. The role oversees the Microsoft 365 ecosystem (with a focus on SharePoint, Teams, and Power Platform), governs service management processes based on ITIL best practices and drives technology adoption to support hybrid work models.

Responsibilities 
•    Define and manage the Digital Workplace strategy, integrating tools, processes, and physical/virtual spaces.
•    Administer and govern the Microsoft 365 environment (SharePoint, Teams, OneDrive, Viva, Power Platform).
•    Ensure information security and compliance in line with company policies and regulations (GDPR, NIS2, DLP).
•    Implement and oversee IT Service Management processes (Incident, Change, Request, Problem Management).
•    Develop and maintain a Service Catalog and an up-to-date Knowledge Base.
•    Promote adoption and effective use of digital tools through training, communication, and change management initiatives.
•    Coordinate external vendors and technology partners for Digital Workplace projects.
•    Monitor KPI and SLA related to IT services and the digital workplace, driving continuous improvement initiatives.
•    Support smart working and hybrid work strategies, ensuring alignment between physical and digital workspaces.

Qualifications and experience 
Experience:
•    At least 4-6 years of experience in roles related to SharePoint/M365, Workplace Management, or Service Management.
Requirements:
•    Bachelor's degree in Computer Science, Management Engineering, or related fields (preferred but not mandatory).
•    Fluent English (written and spoken).
•    Strong knowledge of SharePoint Online/On-Premise and Microsoft 365.
•    Experience with Power Platform (Power Automate, Power Apps, Power BI).
•    Solid understanding of IT Service Management (ITIL v4 or equivalent).
•    Familiarity with ITSM/ticketing systems (e.g., ServiceNow, Jira Service Management, Freshservice).
•    Awareness of cybersecurity and compliance in cloud environments.
•    Ability to design and manage an integrated Digital Workplace.
•    Experience in IT Project Management and Digital Transformation.
•    Business analysis and requirement gathering skills.
•    Ability to coordinate cross-functional teams and external vendors.
•    Strategic vision and leadership.

Preferred certifications:
•    Microsoft 365 Certified (Teams, SharePoint, Enterprise Admin)
•    ITIL v4 Foundation / Intermediate
•    Project Management certifications (PMP, Prince2, or equivalent)

Benefits highlights
•    A dynamic and stimulating work environment
•    Opportunities for professional growth and development
•    Continuous training
•    Flexible working hours and smart working