Group Digital Workplace & Service Specialist

We are looking for a highly qualified and motivated Group Digital Workplace & Service Specialist to join our ICT team.
In this role, you will report to the Group IT Infrastructure Manager. Your workplace will be in Uboldo (VA), Italy.

Mission of the role

The Digital Workplace & Service Specialist is responsible for the design, management and continuous improvement of the company's Digital Workplace, ensuring a seamless, secure and integrated user experience. The role oversees the Microsoft 365 ecosystem (with a focus on SharePoint, Teams, and Power Platform) and drives technology adoption to support hybrid work models.

Responsibilities 
•    Define and manage the Digital Workplace strategy, integrating tools, processes, and physical/virtual spaces.

•    Administer and govern the Microsoft 365 environment (SharePoint, Teams, OneDrive, Viva, Power Platform).
•    Ensure information security and compliance in line with company policies and regulations (GDPR, NIS2, DLP).
•    Implement and oversee IT Service Management processes (Incident, Change, Request, Problem Management).
•    Develop and maintain a Service Catalog and an up-to-date Knowledge Base.
•    Promote adoption and effective use of digital tools through training, communication, and change management initiatives.
•    Coordinate external vendors and technology partners for Digital Workplace projects.
•    Monitor KPI and SLA related to IT services and the digital workplace, driving continuous improvement initiatives.
•    Support smart working and hybrid work strategies, ensuring alignment between physical and digital workspaces.

Qualifications and experience 

Experience:

•    At least 4-6 years of experience in roles related to SharePoint/M365 and Workplace Management.

Requirements:

• Bachelor's degree in Computer Science, Management Engineering, or related fields (preferred but not mandatory).
• Fluent English (written and spoken).
• Strong knowledge of SharePoint Online/On-Premise and Microsoft 365.
• Experience with Power Platform (Power Automate, Power Apps, Power BI).
• Awareness of cybersecurity and compliance in cloud environments.
• Ability to design and manage an integrated Digital Workplace.
• Experience in IT Project Management and Digital Transformation.
• Uderstanding of IT Service Management (ITIL v4 or equivalent).
• Familiarity with ITSM/ticketing systems (e.g., ServiceNow, Jira Service Management, Freshservice)
• Business analysis and requirement gathering skills.
• Ability to coordinate cross-functional teams and external vendors.
• Strategic vision and leadership

Preferred certifications:

• Microsoft 365 Certified (Teams, SharePoint, Enterprise Admin)
• ITIL v4 Foundation / Intermediate
• Project Management certifications (PMP, Prince2, or equivalent)

Benefits highlights

• A dynamic and stimulating work environment
• Opportunities for professional growth and development
• Continuous training
• Flexible working hours
• Company Canteen
• Smart working